Our approach

A systematic, strategic perspective that closely aligns telecommunications plans with organizational objectives--from the service mission to the bottom line

In lean economic times, top administrators are looking more closely than ever at expenditures and payback in all areas of the organization--and network expenditures add up to a major line item. No CIO, IT or telecom manager wants to be the one submitting a budget request to prematurely overhaul a system that was supposed to last years into the future... or to explain why the latest network investment is not performing as promised... or to find that the network is a bottleneck to growth.

These problems commonly stem from an intense operations environment that focuses on tactical solutions and forces decisions based on the problem at hand --regardless of the long-term consequences.

Why tactical, operations-level planning is not enough

If voice and data applications on the network are functioning, Help Desk trouble-tickets seem to be stabilizing, and network availability seems to be satisfactorily meeting metrics... it may seem like the status quo is good enough.

However...

All legacy telecommunications systems, installed in the last millennium, are approaching their end of useful life and will require replacement or major upgrade to new technologies within the next five years. Do you understand your options?
The organization may be forfeiting productivity and performance advantages of emerging technologies or upgrade options. Do you know the impact on your organization and what to do next?
The infrastructure might be costing more than it should, due to multiple overlay systems or obsolete components. Do you know what changes need to be made?
The network may harbor hidden bottlenecks that will impede growth beyond today's near-capacity levels. Do you know how to find these and their causes?

Change is inevitable. Do you know how your organization will navigate that change, how much it will cost, and the best path toward transformation? Janet L.F. Smith & Associates can provide the essential strategic vision that answers these questions. We listen to what your team has to say, learn your wants and needs, define a logical roadmap to get there, and help you implement the plan.

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